Project Description
First Western has just completed the delivery of a ‘Trainee Management Development Programme’ for the Guinness Storehouse. The training programme, designed in consultation with the senior team, gives participants a comprehensive set of people and business skills necessary to succeed. The training schedule included the following:
- Personal development including self-awareness and confidence building
- People performance
- Building a high performance team
- Managing complaints
- Communications skills
- Managing conflict
- Managing personal administration
- Managing the business
- Working with the senior team to plan for the future
- Operation training techniques/Train the Trainer.
First Western’s role included managing all trainers to ensure content is relevant and meets the needs of the business. A detailed programme specification for each training intervention was designed with the needs of the trainers, the business and the senior team in mind. Each specification includes:
- Overall aim of the intervention
- Objectives
- Key content
- Learning outcomes
- Assessment of learning
- Delivery method
- Participant materials
- Duration, dates and times
- Trainer
First Western carry out a ‘debrief’ with each trainer post their sessions and provide updates to the Guinness Storehouse. We also supported and mentored participants throughout a project task that they undertook as part of the training programme and will pitch to the senior team at the end of the year.
